- We offer a 28 Day return period. Parcels should be returned within 14 days of receiving your order for a full refund; Parcels returned after 14 days (but no later than 28 days) will be issued with a credit note.
- If your items are faulty or damaged, please contact us within 14 days via email at firstname.lastname@example.org with a picture of the damaged item so we can have this resolved for you free of charge.
- If you have received and incorrect item, please email us within 14 days to email@example.com so we can have this resolved for you free of charge.
- You must print and complete the returns form enclosed with your order for either a refund or an exchange.
- Unless damaged or faulty all returned items must be in a re-sellable and unused condition with all tags intact.
- We are unable to offer returns on jewellery, cosmetics, underwear or swimwear where the hygiene seal has been removed.
- Pack your items and include either the returns form in the original packaging (where possible), this allows us to deal with your request in a timely manner.
- We advise you to use some form of tracking or proof of postage. Parcels returned via your own method are your responsibility until we receive them.
- Return your parcel, and allow 7 working days to receive an email confirmation of the return being received.
- Allow 14 working days after you receive the email confirmation for your refund to be processed. Please note any return postage cost (if applicable) will be deducted from your refund (this does not apply to faulty or incorrect items).
- If you require an exchange you will be issued with a credit note for the item(s) you wish to exchange, allowing you to reorder the size/colour required depending on stock availability.
- Please note credit notes are valid for 1 year from the date of issue
Please return your parcel to: Swish Swish, 6 Millbank Road, Ryhl, Denbighshire, LL18 4NY.